Conditions

Disclaimer

Despite careful content control, we assume no liability for the content of external links. The operators of the linked pages are solely responsible for their content.

Terms of Service

1. Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.


2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with Hecker, Servetti, Winter GbR.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.


3. Contract language, contract text storage

The language available for the conclusion of the contract is German. We save the text of the contract and send you the order data and our terms and conditions in text form. You can view the text of the contract in our customer login.


4. Terms of Delivery

Shipping costs are added to the stated product prices. You can find out more about the amount of shipping costs in the offers. We only deliver by mail. Unfortunately, a self collection of the product is not possible. We do not deliver to packing stations.


5. Payment

The following payment methods are generally available in our shop:

Payment in advance

If you select the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

Credit card

When placing the order, you enter your credit card details and the credit card company will carry out an authorization check. After your legitimation as the legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

PayPal

During the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.

Immediately by Klarna

After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have an activated online banking account with PIN/TAN procedure for participation in Sofort, identify yourself accordingly and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.

Giropay

After placing your order, you will be redirected to your bank's website. In order to be able to pay the invoice amount via Giropay, you must have an activated online banking account with PIN/TAN procedure for participation in Giropay, identify yourself accordingly and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately afterwards and your account will be debited.

Paydirect

After placing the order, you will be forwarded to the website of the online provider paydirekt. In order to be able to pay the invoice amount via paydirekt, you must have an activated online banking account for participation in paydirekt, be registered there or register first, identify yourself with your access data and confirm the payment order to us. Immediately after placing the order, we request paydirekt to initiate the payment transaction. The payment transaction is carried out automatically by paydirekt. You'll get more information during the ordering process.


6. Retention of Title

The goods remain our property until full payment.


7. Damage in transit

If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.


8. Warranty and Guarantees

Unless otherwise expressly agreed below, the statutory right to liability for defects shall apply.

The following applies to used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.

The above restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health

• in the case of intentional or grossly negligent breach of duty and fraudulent intent

• In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)

• as part of a guarantee promise, if agreed or

• as far as the area of ​​application of the Product Liability Act is open.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.


9. Liability

We are always fully liable for claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health

• in the case of intentional or grossly negligent breach of duty

• in the case of promises of guarantees, if agreed, or

• as far as the area of ​​application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage limited, the occurrence of which must typically be expected.

For the rest, claims for damages are excluded.


10. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here . We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.


11. Protection of minors

If your order includes goods that are subject to age restrictions for sale, we will use a reliable process that includes personal identity and

Age check ensures that the customer has reached the required minimum age. The deliverer hands over the goods only after the age has been checked and only to the customer personally.