Shipping & returns
studio.drei ships within Germany to EU countries + Switzerland*.
Your order is usually ready for dispatch within 3-6 working days . Deliveries may be delayed when we are at a trade fair. Standard shipping takes one to two working days to Germany.
National up to 1 kg: €5.50; up to 3 kg: €6.50; up to 5 kg: €8.00 ...
Zone 1 – EU, up to 1 kg: €13.00
Zone 1 – non EU, up to 1 kg: €21.50 *
Zone 2 – EU, up to 1 kg: €12.50
Zone 3 – EU, up to 1 kg: €13.50
* Shipping to non-EU countries, such as Switzerland, may incur high customs fees, which will be charged by customs or DHL upon import. In Switzerland, the basic fee is 11.50 francs. There is also a surcharge of 3% of the taxable value of the goods (without import information and customs clearance). There may also be precious metal fees and fees for customs reports.
All information/prices without guarantee, subject to errors and changes.
Cancellation / return
If you are not satisfied with your order (cancellation policy) , you can return the unused product in its original packaging to us within 14 days :
Hecker/ Winter/ Servetti GbR
Please email us at firstname.lastname@example.org before returning an item.
Please use a secure, insured and trackable shipping service as, as you will understand, we can not be held responsible for products not received . The customer bears all costs for the return shipment.